Returns Policy

Returns Policy

Delivery
We offer a free delivery service to UK mainland for orders over £50.00.
Orders are dispatched within 24 hours of payment being received except weekends and bank holidays and are delivered within 2-3 working days.
We are unable to process orders to a P.O Box address.

Returns Procedure
We trust your items will arrive in good order. However if you are not completely satisfied, you may return the products to us in their original condition for a full refund. Please be advised that we cannot accept returned goods that we reasonably believe have been used. In order to do so, please follow the procedure below.

1. Return Notification
To cancel your order you must first notify us within 7 working days from the day you receive your order by email at info@thebeautyroomslewes.co.uk. You will need to provide your order number and a description of the products you intend to return (you will find this information on the dispatch note).

2. Return Authorisation
We will send you an email to authorise the return, details of the returns address and provide you with a return number. You will need to write this return number on the outside of the parcel you send to us.

3. Return Address
Returns
The Beauty Rooms
19 Railway Lane
Lewes
East Sussex
BN7 2AQ

4. Returning the Products
The products must be sent back to us in the condition they were in when delivered to you within 14 working days from the day you receive the order. If you cancel your order before you receive the products you should not unpack them. The products must be wrapped securely and returned by a recorded delivery service that requires a signature upon receipt. You should retain the recorded delivery receipt to provide proof that you have returned the goods.

5. Cost of returning items
Please note that we can only refund the postage costs for returning an item where:
• we sent you the wrong item, or
• the item is damaged or faulty.

6. Refund
If you have asked for a refund, we will re-credit your account with the price paid by you for the returned products, within 30 days of your notification provided that you have returned the goods to us in their original condition to our returns address within 14 working days from delivery.

7. Defective, damaged or incorrect quantity of products
You must notify us of any defect, damaged or incorrect quantity of products within 10 working days of delivery of the products. If you do not receive the products you must notify us within 20 days of your order. If you have returned the products to us because the products you received were damaged, defective or the delivery was of an incorrect quantity, we will also refund the cost of returning the products to us.

8. Compliance with our terms and conditions
Refunds will only be made if you have complied with the cancellation and liability sections of our Terms & Conditions.

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